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What you'll be able to do (official learning outcomes)
outline the behavioral attributes of customers lent customer service
identify the various methods of classifying and segmenting customers
explain how to nurture business relationships with customers
describe how customer's service levels impacts the costs of logistics and supply chains operations; and
demonstrate how to apply excellent customer service techniques in handling demanding customers
Course contents
Order management processes. Steps involved in executing and managing customers' orders. How customer's order triggers all the other Logistics Processes and the relationship between order management and customer service levels.
Source: the Nigerian Universities Commission (NUC) Core Curriculum and Minimum Academic Standards (CCMAS). StudyOps loads this syllabus automatically when you study LSM 305.