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What you'll be able to do (official learning outcomes)
define the concept of conflict and conflict management
adduce reasons for the inevitability of conflicts in human groupings
list the various forms of conflicts in organisations
recall theories of conflicts and relate the applicability to the world of work
explain the diverse conflict handling behaviours and apply them to real life situations; and
outline the various conflict management skills available
Course contents
Overview of conflict as a concept and its inevitability as a phenomenon. Forms of conflict such as intra-personal, inter-personal, intra-group, inter-group, intra-organisation, interorganisation. Stages of conflict e.g. latent, perceived, felt, manifest and conflict aftermath. Conflict manifestation e.g.
Source: the Nigerian Universities Commission (NUC) Core Curriculum and Minimum Academic Standards (CCMAS). StudyOps loads this syllabus automatically when you study EHR 303.